Troubleshooting

Solutions to common issues when using the Obris Chrome extension.

Double-check your email and password. If you recently signed up, make sure you're using the same credentials you registered with at app.obris.ai.

Check the Remember me box when logging in. Without it, your session is cleared when the browser closes.

This happens when "Remember me" was not checked during login. Log in again and enable "Remember me" to persist your session.

Saving issues

Make sure you're logged in. Click the extension icon to check.
The button only appears when you select text. Try selecting text on a different page.
Some websites block extensions from injecting UI. Try a different site.

The extension may have lost connection to the background service worker. Try refreshing the page and selecting text again.

You need at least one topic to save content. Create a topic directly from the topic selector in the extension, or from the Obris app.

Refresh the Obris app. If the content still doesn't appear, check that you saved to the correct topic.

Chrome updates can occasionally disable extensions. Go to chrome://extensions/, find Obris, and make sure it's enabled.

Restart Chrome. If the context menu items still don't appear, disable and re-enable the extension from chrome://extensions/.

If none of the above solutions work, try removing and reinstalling the extension from the Chrome Web Store.

If you're still experiencing issues, reach out to us at support@obris.ai.